Shipping policy
TITIVATED STRANDS – SHIPPING POLICY
Thank you for shopping with Titivated Strands. Please review our shipping policy carefully to understand how your order will be processed and delivered.
1. Order Processing
- All orders are processed within 7-14 business days (excluding weekends and public holidays).
- Once your order is processed, you will receive a confirmation message with tracking details.
- Please note: During high-demand periods (sales, restocks, pre-orders), processing times may be slightly delayed.
2. Shipping Methods & Delivery Time
- We ship across South Africa.
- Estimated delivery time:
- Standard Shipping: 7-14 business days
- Delivery times are estimates and may vary depending on the courier.
3. Shipping Fees
- Shipping is free via courier guy.
- Tax will be applied at check out.
4. Order Tracking
- Once your order has been shipped, a tracking number will be sent via email or WhatsApp.
- Customers are responsible for tracking their orders and ensuring availability for delivery.
5. Incorrect Address
- Please ensure your shipping details are correct before placing an order.
- Titivated Strands is not responsible for delays or lost parcels due to incorrect addresses.
6. Delays
- While we aim to deliver on time, delays may occur due to:
- Courier issues
- Weather conditions
- High order volumes
- We appreciate your patience and understanding.
7. Damaged or Lost Parcels
- If your order arrives damaged or is missing, please contact us within 48 hours of delivery.
- We will work with the courier to resolve the issue as quickly as possible.
8. Pre-Orders
- Items purchased on pre-order will be shipped within the timeframe stated on the product or announcement.
- If your order contains both in-stock and pre-order items, your order may be shipped together once all items are available.
9. Contact Us
For any shipping-related inquiries, please contact us:
📧 Email: info@titivatedstrands.co.za
📱 WhatsApp: 066 464 4653
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By placing an order with Titivated Strands, you agree to this shipping policy.